Shipping

Domestic Shipping

Retail Ground

Shipping in 2–8 Business Days

Retail Ground is a reliable and economical way to ship

Pick Up's

Please contact us for more information. 

Phone: (786)383-3014

Email: Themochagirl.TMG@gmail.com

Returns & Refunds

How to Return  

We offer returns or exchanges within 14 days of receiving your order

You can return your product for a different product, or a refund

 

We do not provide prepaid return labels; you are responsible for covering shipping costs to return, If the wrong item was sent to you we will cover shipping.


 

Please note the following exceptions to our return and exchange policy:

 

•Discounted items are final and cannot be returned or exchanged 

•Returned items must have tags still on and be returned in original packaging 

•Returned items must have no visible signs of wear or use 

•Cosmetic items cannot be returned or exchanged   

•Products can be returned for a product of equal value

Shirt Order

Due to COVID19, all shirt orders will take up to 4-9 business days for production and 3-5 business days for shipping 

We check all items before shipping. If your item is damaged

upon arrival, the damage took place the duration of delivery at the mail handler's hands. 

To receive a refund or exchange for damaged merchandise, the customer must return the item first for evaluation.  

All preorders will take up to 7-14 business days to fulfill

 

Customer service is available via email or SMS. Please allow us 24 hours to respond to all inquiries regarding The Mocha Girl.TMG